Terms and Conditions | Cat Hampurr
Gifts and Treats for cats. Subscription Boxes and Gift Boxes for Cats lovingly prepared using the best cat toys and treats and your favourite brands.
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Terms and Conditions

The Cat Hampurr Website and services are provided by Cat Hampurr (“Cat Hampurr”, “we” “us” or “our”). These terms and conditions (these “Terms and Conditions” or “Terms”) govern your (“you” or “your”) access to and use of the Cathampurr.co.uk web site (the “Website”) and all services provided by Cat Hampurr via the Website including without limitation our monthly product and gift service (“Hampurr”, “Products” or  “Services”).

Cat Hampurr provides a subscription service for a monthly delivery of cat related products and a gift delivery of cat products.  Access to the Website, use of the Services, and purchase of the Products is subject to these Terms and Conditions and the Cat Hampurr Privacy Policy available on the Website.

Acceptance of Terms

By accessing, browsing or using this site, you acknowledge that you have read and agreed to be bound by these Terms.  If you do not agree to these Terms you should not use or access this site.

Cat Hampurr reserves the right to revise these terms at any time, but will not change these Terms in relation to orders which have been placed and acknowledged by Cat Hampurr before the change is made.

You are encouraged to review these Terms each time you use the Site because your use of the Site after the posting of changes will constitute your acceptance of the changes. By agreeing to these Terms it also constitutes your agreement to the site Privacy Policy which is incorporated herein.

Scope of Service

Cat Hampurr maintains this Website as a service to the user community that visits the Website subject to these Terms and Conditions. You are responsible for obtaining any equipment and Internet service necessary to access our Website and for paying any fees for the equipment and service you select. We may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice. The Website may also periodically become unavailable due to maintenance or malfunction of computer equipment or for other reasons.

Website Content

Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.

The Content may contain typographical errors, other inadvertent errors or inaccuracies. We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes.

You may use the Site only for your own non-commercial personal use and in compliance with these Terms. You may not otherwise copy, modify, or distribute the contents of this Site without the express written permission of Cat Hampurr. You may not modify, publish, transmit, participate in the transfer or sell, create derivative works from, or in any way exploit, any of the content, in whole or in part, found on the Site.

Product Information

Cat Hampurr strives to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. Cat Hampurr does not guarantee that all products described on our Site will be available. Popular products can be requested and will be sent subject to availability.

Permanent United Kingdom Resident

Cat Hampurr services are available only to, permanent residents of the United Kingdom.


Cat Hampurr services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. Individuals under the age of 18 can use this service only in conjunction with and under the supervision of a parent or legal guardian. In this case, the adult is the user and is responsible for any and all activities, subscribers and purchasers.

Registration and Membership; Product Sales

In order to start your ongoing Cat Hampurr monthly subscription, you must register as a member on our Website. To register you can simply provide information about your cat, your shipping information including your address, billing information, and your valid email address and password to create your login profile.

Any access codes or passwords provided should be safeguarded at all times. You are responsible for the security of your access codes and passwords and will be solely liable for any use or unauthorised use under such access codes or passwords. You agree to notify us immediately if you believe that your login or password has been or may be used without your permission so that appropriate action can be taken. We are not responsible for losses or damage caused by your failure to safeguard your login and password.

For your convenience as a Cat Hampurr member, all information that you provide to Cat Hampurr is subject to Cat Hampurr’s Privacy Policy. You are responsible for keeping your registration information up to date through the account page on the Website.

As a registered user of Cat Hampurr, you agree to receive emails promoting any special offer(s), including third party offers or information about Cat Hampurr. You may opt-out from receiving special promotions or information by emailing charlotte@cathampurr.co.uk

Cat Hampurr reserves the right to revoke your membership for any reason at any time including as a result of a violation of these Terms or the Privacy Policy, without notice. Where Cat Hampurr revokes your membership, this will not affect current orders which Cat Hampurr has acknowledged unless we revoke as a result of your breach of these Terms or the Privacy Policy or any other guidelines or rules, in which case Cat Hampurr may terminate all existing orders and will not be obliged to make any refund.


By purchasing a month to month or bi-monthly subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods at the original subscription rate. The date the order is submitted will be the ‘commencement date’ of your subscription.  You can cancel your subscription at any time.  Please see the ‘Subscription Cancellation’ section below.

If you order a Gift Hampurr there will be one payment only at the time you place the order.

All orders are subject to acceptance by Cat Hampurr. Cat Hampurr is not obliged to accept your order and may, at its discretion, decline to accept an order.

Billing and Payments

All information that you provide to register with Cat Hampurr including your credit card information is subject to Cat Hampurr’s Privacy Policy. The price of the Services and/or goods is payable in full before delivery. You will automatically be charged each month for your ongoing subscription and every other month for your bi-monthly subscription. For your convenience and continuous subscription benefits as a member, your subscription and payments will continue to be deducted until you cancel your subscription. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your monthly purchase of Products.

We use a third party payment service in lieu of directly processing your credit card information.  The third party payment service currently accepts all major debit and credit cards.  By submitting your credit card information, you grant Cat Hampurr the right to store and process your information with the third party payment service, which may change from time to time and you agree that Cat Hampurr will not be responsible for any failures of the third party to adequately protect such information. All financial matters regarding your information are subject to the conditions of the third party payment service provider’s terms of service. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

By subscribing you agree to pay the monthly subscription fee for the products that are supplied each month.

Monthly Delivery

As a subscribed Cat Hampurr member, each month we will send you a Hampurr with a different selection of items for your cat that may consist of a selection from food, treats, toys, health products, hygiene products, grooming products, gadgets, samples, or other cat related items (“Products”). Each month of your subscription, the selection of Products may change.  Cat Hampurr cannot guarantee that a selection available in a particular timeframe will be available in any subsequent timeframe.

You recognise that occasionally because of problems sourcing stock from Cat Hampurr’s suppliers or for other reasons beyond Cat Hampurr’s control it is possible that orders may be dispatched later than the usual dispatch date of the 15th of the month.

Bi-monthly subscriptions are delivered every other month.

Gift Hampurrs are shipped within 2 working days of the order being placed.

Shipping and Risk of Loss

Shipping and handling fees are charged in addition to your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify Cat Hampurr within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged.

Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

Subscription Cancellation

You can cancel your subscription at any time by logging into your Cat Hampurr account and clicking the ‘cancel your subscription’ link at the bottom of your account details page.

If you cancel your subscription prior to your recurring payment date you will not be charged and will not receive a Cat Hampurr that month.  If you cancel your subscription after your recurring payment date you will be charged and receive a Cat Hampurr that month.

Cat Hampurr may terminate your membership, without notice, for conduct we believe violates these Terms or policies, is harmful our business interests, or for an inactive account.

Consumer rights & cancellation policy

You may cancel an order and receive a refund at any time within fourteen (14) days of the ‘commencement date’. In this case, you will be entitled to a refund of the price paid for the Goods or Products and delivery in accordance with the Cat Hampurr refunds policy (see below).

Each Cat Hampurr subscription including the whole term of such is for these purposes treated as a single order, for the avoidance of doubt you may only cancel a Cat Hampurr subscription and receive a refund within fourteen (14) days of making payment. You may cancel any subscription at any time, but only when you do so within the initial fourteen (14) day period you shall be entitled to a refund (as required by the Consumer Contracts Regulation 2013).

To cancel an order in this way, you must log into your account and cancel your subscription. Alternatively, you can inform Cat Hampurr by email, giving us your name, address and order reference and we will process the cancellation for you. You must also return any Products/Goods to Cat Hampurr within 14 days of notifying us of the cancellation, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products/Goods while they are in your possession. If you fail to comply with this obligation, Cat Hampurr may have a right to claim the cost of any deterioration from you, together with any administration/handling charges. If you fail to comply with this obligation, Cat Hampurr  may have a right to claim the cost of any deterioration from you, together with any administration/handling charges.

Refund Policy

If you cancel an order within the fourteen (14) days cooling-off period (see above), Cat Hampurr will process the refund within fourteen (14) days.  If the products have already been dispatched to you Cat Hampurr will process the refund within fourteen (14) days of receipt and acceptance by Cat Hampurr of the returned products/goods. Cat Hampurr will refund the price of the product in full. However, you will be responsible for the cost of returning any items to Cat Hampurr. Cat Hampurr will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Returns and Exchanges

If a Product is defective, you may return it and we will send you a new item or credit your account. All defective products must be returned to Cat Hampurr in its original packaging as soon as any defect is discovered and within fourteen days of receipt by you. To request a refund, please contact us at charlotte@cathampurr.co.uk.  When returning Products, it is your responsibility to take reasonable care to see that the Products are not damaged in transit and are received by us at our address as displayed on the Website. Refunds are at the sole discretion of Cat Hampurr.

Limitation of Liability

Cat Hampurr is not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods/Products.
Nothing in these Terms is intended for the benefit of any third parties and the provisions of the Contracts (Right of Third Parties) Act 1999 are expressly excluded.

Cat Hampurr’s liability under this contract is limited to the maximum extent permitted by law, to the value of the Goods/Products and/or services you have purchased.

Notwithstanding this, nothing in these Terms will affect any liability we may have for: (a) death or personal injury arising from our negligence or our liability; (b) fraudulent misrepresentation; © for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or (d) any other liability that cannot by law be excluded or limited.


If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms.

Waiver; Remedies; Variations, Entire Agreement

The failure of Cat Hampurr to partially or fully exercise any rights or the waiver of Cat Hampurr of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by Cat Hampurr or be deemed a waiver by Cat Hampurr of any subsequent breach by you of the same or any other term of these Terms. The rights and remedies of Cat Hampurr under these Terms and any other applicable agreement between you and Cat Hampurr shall be cumulative, and the exercise of any such right or remedy shall not limit Cat Hampurr’s right to exercise any other right or remedy. These Terms may not be varied except with Cat Hampurr express written consent. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of your use of the Site and any order. We are required by law to advise you that contracts may be concluded in English only and that no public filing requirements apply.

Governing Law

The operation of our site and Contracts for the purchase of Goods/Products through our site are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Cat Hampurr is not responsible if you cannot access the Site properly or at all because your ISP connection, the Internet generally or your browser software is inadequate or functioning badly, or if your ISP suspends or terminates their service to you, or because of any other event outside Cat Hampurr’s control. If you cannot access the Site properly or at all because any of these reasons, Cat Hampurr will not refund any money you have paid or compensate you in any other way.

Disclaimer of Warranty

You are solely responsible for determining if the products are suitable for use of consumption by your cat.  Cat Hampurr is not able to provide any assurances regarding allergies.

Under no circumstances will we be liable for any loss or damage caused by your use of the Products or your reliance on information in any Content on this Website.

Links to Third Party Websites

This Website may contain links to third party Websites that are provided to you as a convenience. Any outside Website accessed from our Website is independent from Cat Hampurr, and we have no control over the content of such Websites. We are not responsible for the content of any linked Website or for any loss or damage incurred in connection with your use such links or dealings with the operators of such third party Websites.

No Implied Endorsements

In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Cat Hampurr of that third party or of any product or service provided by a third party. Likewise, a link to any third party Website does not imply that we endorse or accept any responsibility for the content or use of such a Website. Cat Hampurr does not endorse, warrant or guarantee any product or service offered by any third party through an online discussion forum or chat room accessible through this Website and will not be a party to or in any way monitor any transaction involving any third party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising appropriate judgment and caution.

For Additional Information

If you have any questions about these Terms and Conditions, please contact charlotte@cathampurr.co.uk